• Orders & Support

    Shopping with us is simple and stress-free. If you ever need help, our friendly support team is here to answer questions and guide you every step of the way.

  • Shipping & Returns

    We know how important it is to get your baby essentials on time. Enjoy quick delivery and worry-free returns, so you can shop with confidence.

  • Product Info

    Each blanket is thoughtfully designed with soft, baby-safe materials and timeless patterns. From cozy naps to everyday comfort, our products are made to be cherished.

Support FAQs

Orders & Support

How can I place an order?

Placing an order is quick and easy. Simply browse our online store, select the products you desire, and add them to your cart. Proceed to the checkout process, where you'll provide your shipping and payment details. Once your order is confirmed, we'll take care of the rest.

What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment platforms. Rest assured that your payment information is protected and encrypted for a secure transaction.

How long will it take to receive my order?

We strive to process and ship orders as quickly as possible. After your order is placed, please allow 1-2 business days for processing. Shipping times may vary depending on your location and the shipping method selected at checkout. You can find more information about estimated delivery times on our website or contact our support team for specific inquiries.

Can I track my order?

Yes, absolutely! Once your order is shipped, we'll provide you with a tracking number via email. You can use this tracking number to monitor the progress of your package and stay updated on its estimated delivery date. If you have any issues with tracking your order, feel free to reach out to our support team for assistance.

What if I have questions or need assistance with my order?

We're here to help! If you have any questions or need support regarding your order, our dedicated customer support team is available to assist you. You can reach out to us through our contact form, email, We strive to provide prompt and helpful responses to ensure your shopping experience with us is seamless.

Support FAQs

Shipping & Returns

How much does shipping cost?

Shipping costs may vary depending on your location and the weight of your order. During the checkout process, you will be provided with various shipping options along with their respective costs. Choose the option that best suits your needs and budget.

Do you offer international shipping?

We currently do not offer international shipping. However, we are working towards expanding our services and will notify customers once international shipping becomes available.

How long does shipping take?

Shipping times can vary depending on your location and the shipping method
chosen. Typically, domestic orders within Australia are delivered within 3-7 business
days.

What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns within 14 days of the original purchase date. Please ensure that the product is unopened, unused, and in its original packaging for a successful return. Kindly refer to our Returns Policy on our website for detailed instructions on initiating a return.

How do I initiate a return?

Please contact our customer service team with your order number to begin the return
or exchange process.

What if my order arrives damaged or there is an issue with the product?

We apologize for any inconvenience caused by a damaged or defective product. If you receive a damaged item or there is an issue with the product, please contact our customer support team immediately. We will gladly assist you in resolving the issue and arranging a replacement or refund as necessary.